Privacy Policy

Effective Date: 1 July 2025
Website: www.thecakeboxathome.com
Business Name: The Cake Box @ Home

At The Cake Box @ Home, we’re committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, and protect any information that you give us when you use our website or contact us directly.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

What information we collect

We may collect the following types of personal data when you interact with our website, make an enquiry, or place an order:

  • Name

  • Contact details (email address, phone number, delivery address)

  • Order details (including dietary preferences or allergens)

  • Payment information (via secure third-party processors; we do not store your card details)

  • Any other information you voluntarily provide via contact forms, email, or social media

How we use your information

We use your personal data to:

  • Respond to your enquiries

  • Process and deliver cake orders

  • Send you booking confirmations or updates

  • Manage customer service queries

  • Comply with legal and tax obligations

  • Occasionally send marketing emails (only if you’ve opted in – and you can unsubscribe at any time)

We will never sell, rent, or share your data with third parties for marketing purposes.

Our legal basis for processing

Under UK GDPR, the lawful bases we rely on include:

  • Consent – for marketing and optional contact

  • Contract – to fulfil orders or respond to your requests

  • Legal obligation – to meet accounting or tax requirements

  • Legitimate interests – for basic website analytics or customer service improvement

How we store and protect your data

We take appropriate technical and organisational measures to secure your information. Your data is stored on password-protected systems and secure platforms. We only retain personal data for as long as necessary for the purposes outlined above, or to meet legal obligations.

Cookies and website analytics

Our website may use cookies – small files that help us understand how visitors interact with the site. These can include essential cookies for functionality and analytics cookies to track site performance (via tools like Google Analytics).

You’ll be given the option to accept or decline non-essential cookies when you first visit the site.

Your data protection rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict certain types of processing

  • Withdraw consent (where applicable)

To exercise any of these rights, please contact us at: [Insert email address, e.g., hello@thecakeboxathome.co.uk]

Third-party links

Our site may contain links to social media platforms or other websites. We’re not responsible for the privacy practices of external sites, so please check their policies separately.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website, and we recommend checking it occasionally to stay informed.

Contact us

If you have any questions about this Privacy Policy or how your data is handled, please get in touch:

The Cake Box @ Home
Email: lesley@thecakeboxathome.com
Phone:
Website: www.thecakeboxathome.co.uk